Returns Policy

How to Proceed

1) If you are a UK customer returning a product which is faulty, or wish to cancel your order within 14 days of receipt, please contact us for our FREEPOST address.

2) Download and complete our returns form below. A returns form should be completed and included with any returned item, regardless of reason.

Download our returns form in PDF format

3) Send your rerturn items to the address we give you in the case of items elligible for free returns or, in all other cases, to the following address. Please be sure to use a tracked service, as we cannot be held responsible for any lost items before we receive them.

Sinful Thrills
PO BOX 228
Hitchin
Herts
SG4 0WW

Time Scales

We aim to deal with returned items on the day that we receive them. Refunds will be made to the card or PayPal account that was used to place the original order. It can take up to 5-7 working days after we have received your item for the refund to appear on your account statement, however in most cases our experience that PayPal payments are returned instantly. Credit or Debit cards can take a few days though unfortunately.

Questions?

If you have any other queries please contact us. Please quote your order number in any communication.

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